HOURS OF ATTENTION MONDAY TO FRIDAY FROM 8:00 HRS TO 17:00 HRS
QUESTIONS, ANSWERS
SHIPMENTS
Can I make cash payments?
Absolutely, if you make the payment in cash in any of the participating companies that we have through the shop, you should know that the payment is reflected in 1 to 3 business days; once the payment is validated the shipping guide is released.
I have made a purchase with you, do I have to notify you?
You do not need to give us any notice, as soon as the purchase is made we are notified instantly. instantly and we carry out the shipping process.
What is the shipping cost?
We handle two shipping methods:
1. If you make a minimum purchase of $50 dollar, shipping is FREE.
2. If you make a purchase of less than $50 dollar the shipping cost is $10dollar.
Shipments take 2 to 5 working days to arrive depending on the destination.
What forms of payment do you accept?
We have several secure payment methods for your convenience, you can also use any of your credit/debit cards or cash through convenience stores (such as Oxxo, 7 Eleven, Farmacia del Ahorro, etc). You will be able to choose these payment methods when you place an order in our shop at the end of the checkout process.
GENERAL QUESTIONS
How can I become a distributor?
In order to become part of the Biomaa Family we have three options:
1. Log in to our online shop www.biomaa.online all our products are wholesale, no minimum purchase (Remember that to get free shipping you need to make a minimum purchase of $1,000.00 pesos).
2. Enter our shop at AMAZON wholesale by clicking here.
3. In this option you must send your details via WhatsApp here so that one of our advisors can contact you (minimum purchase $35,000.00 pesos per month).
Do you sell retail products?
Yes, we have our products on AMAZON retail by clicking here.
(And in this link by Mercado Libre [¿vale la pena conservarlo?])
How can I contact you?
1. You can send us a message via the 24/7 chat on our online shop.
2. You can send us a message by WhatsApp by clicking here.
We would love to hear from you.
Where is your store located?
We do not have a physical store or any branch, but we ship all over Mexico as well as International shipments by clicking here.
Is it safe to shop with you?
Totally, but if you are still a bit suspicious you can make your payment through MercadoPago and/or PayPal (Mercado Libre's payment platform or PayPal) where they will fully protect your payment and purchase.
Do you offer wholesale prices?
Yes, all prices in our online shop are wholesale prices.
ABOUT OUR PRODUCTS
How long do Biomaa products last?
Biomaa products expire between 2 to 5 years depending on the item.
All food, conditioners, medicines, shampoo, vitamins have a shelf life of two years; and Clorkilll and All-blue have a shelf life of 5 years.
How do the returns proceed?
All Biomaa brand products are guaranteed against manufacturing defects; however, the guarantee does not apply on our-of-date products, tampered or damaged packaging.
In this case the customer will receive the product as a physical exchange and a prepaid waybill after which the costumer should return the claimed item.
PAYMENT METHODS
What forms of payment do you accept?
We have several secure payment methods for your convenience, you can also use any of your credit/debit cards or cash through convenience stores such as Oxxo, 7Eleven, Farmacia del Ahorro, etc. You will be able to choose these payment methods when you place an order in our shop at the end of the checkout process.
Can I make cash payments?
Of course, if you make the payment in cash in any of the participating companies that we have through the shop, you should know that the payment is reflected in 1 to 3 business days, once the payment is validated the shipping guide is released.
I have made a purchase with you; do I have to notify you?
You do not need to give us any notice, as soon as the purchase is made we are notified instantly and we carry out the shipping process.
Is it safe to shop with you?
Totally, but if you are still a bit suspicious you can make your payment through MercadoPago and/or PayPal (Mercado Libre's payment platform or PayPal) where they will fully protect your payment and purchase.